WiserBuild – Deletion Policy

1. Introduction

WiserBuild is a digital service owned and operated by AACI Group, Inc. As the provider of WiserBuild, AACI Group, Inc. is committed to respecting your right to delete your personal data and content. This Deletion Policy outlines how you can request deletion of your data or account from the WiserBuild platform, and how we handle such requests. All deletion requests are managed by AACI Group, Inc., the legal entity responsible for WiserBuild. This policy is intended to be consistent with applicable laws (such as the California Consumer Privacy Act (CCPA) and the EU General Data Protection Regulation (GDPR)) and to give you control over your personal information.

2. How to Request Deletion

If you would like to delete your WiserBuild account or remove personal data that we hold about you, you may do so by following these steps:

• In-Service Option (if available): Log into your WiserBuild account, go to your account settings, and look for an option to delete or close your account. Follow the on-screen instructions to submit a deletion request.
• Contacting Us: If you are unable to delete your data using the account settings or do not have access to your account, please send a deletion request to us via email at privacy-wiserbuild@catastropheprep.com. Please include "Deletion Request" in the subject line and provide sufficient information for us to identify your account (such as the email associated with the account) and the data you want deleted.
• Verification: For your security and to prevent unauthorized deletions, we will need to verify the authenticity of a deletion request. If you submit a request via email or other means, we may ask you to verify your identity (for example, by confirming control over the email associated with your account or providing additional identification information). This ensures that we are deleting data for the correct person.

3. Scope of Data Deletion

When you request deletion, AACI Group, Inc. will delete your personal data from the WiserBuild production systems, including:

• Account Information: Your profile information and credentials will be removed or anonymized so that the account can no longer be associated with you. Your login access to WiserBuild will be permanently revoked once deletion is processed.
• User-Provided Content: Any projects, designs, documents, or other content you have provided or created on WiserBuild will be deleted, unless such content is also associated with other active users or is required for those users' legitimate use of the Service. In collaborative projects, for instance, data you contributed may be retained for those project collaborators, but it will no longer be associated with your identity.
• Communication Records: Personal data in communications you had with us (such as support emails or chat logs) will be deleted or de-identified, except where we are required to retain records of such communications for legal or compliance purposes.
• Third-Party Processors: If we have shared your data with third-party service providers (as described in our Privacy Policy) for processing, we will instruct those processors to delete your personal data from their systems as well, to the extent required by applicable law.

4. Timeline and Process

Upon receiving and verifying your deletion request, we will act on the request without undue delay. We aim to complete deletion requests within 30 days of verification. In some cases, deletion may take up to 45 days (for example, if the request is complex or if we receive numerous requests). If we require more time, we will inform you of the reason and extension period. Once your request is completed, we will confirm to you that your personal information has been deleted.

Please note:

• Your data may persist in our routine backups for a short period of time. However, if such backups exist, they are maintained in a secure, restricted manner and are only accessed if needed for disaster recovery. Any personal data in backups will be overwritten or erased in the normal course of our backup rotation.
• During the deletion process, your account will be deactivated and you will not be able to access the Service.

5. Exceptions and Legal Obligations

While we strive to honor all deletion requests, there are certain circumstances where we may retain specific information, despite a deletion request:

• Legal Compliance: AACI Group, Inc. may retain data as necessary to comply with applicable laws or regulations. For example, we might keep records of transactions or payments for financial reporting, tax, or auditing purposes. If we are required by law to retain certain data for a specified period, we will securely isolate that data and not use it for any other purpose.
• Dispute Resolution: If you have an unresolved issue or dispute with us, or if AACI Group, Inc. reasonably believes that retaining certain data is necessary to defend or pursue legal claims, we may retain the necessary data until the issue is resolved.
• Security and Fraud Prevention: We may retain information necessary to detect, prevent, or investigate security incidents or fraud, including information needed to protect the safety of our users. For instance, we might keep information on accounts that have been banned or penalized for fraudulent or malicious activities to prevent them from re-registering.
• Anonymized Data: We may retain anonymized or aggregated data that does not identify you. For example, overall usage statistics or building design data that cannot be linked to an individual user may be kept for analytical purposes. This type of data is not considered personal information and may be retained even after your personal data has been deleted.

In all the above cases, any retained data will continue to be subject to our Privacy Policy and applicable confidentiality and security measures, but it will not be used for any other purpose than the one for which it is retained.

6. Consequences of Deletion

Once your account and personal data are deleted:

• You will no longer be able to log in to WiserBuild with that account. All services and features associated with the account will be inaccessible.
• Deletion is permanent. If you change your mind after the process is completed, we will not be able to recover your data. You would need to create a new account and start anew, as prior data will be irretrievable.
• If you are using WiserBuild as part of a team or organization, your deletion may affect other users' experience (for example, they may see that your contributions are removed or attributed to an anonymous user).

If you simply wish to stop using WiserBuild temporarily, you may consider deactivating your account (if such an option is available) rather than deleting it, so that you can restore your data later. Contact support if you need assistance with deactivation options.

7. Contact and Questions

If you have any questions about this Deletion Policy or need assistance with deleting your data, please contact AACI Group, Inc. at:

AACI Group, Inc. (as the operator of WiserBuild) is dedicated to helping you exercise control over your personal information. We will be happy to answer your questions and assist with any concerns regarding data deletion.